Shipping Policy

**Last updated: May 2026**

Thank you for shopping at Jay's Store. Here's everything you need to know about how we handle shipping.

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**Order Processing Time**

Once you place your order, please allow **2–5 business days** for processing before your item ships. This includes verifying your order, preparing it for fulfillment, and handing it off to the carrier.

You will receive a confirmation email when your order has been placed, and a second notification when it ships.

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**Domestic Shipping (United States)**

Standard domestic shipping typically takes **5–10 business days** after your order has been processed and shipped.

Shipping times may vary depending on your location and the carrier used.

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**International Shipping**

We do ship internationally on select items. International shipping times vary by destination and carrier, and can range from **7–21 business days** or longer in some cases.

Please note that international orders may be subject to customs fees, duties, or import taxes imposed by your country. These charges are the responsibility of the buyer and are not included in our pricing.

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**Multi-Vendor Store Notice**

Jay's Store carries products from multiple suppliers. Because of this, shipping times and carriers may vary depending on which products are in your order. If you order multiple items, they may ship separately and arrive at different times. You'll receive tracking information for each shipment.

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**Tracking Information**

When available, tracking information will be sent to the email address you provided at checkout. Please allow up to 48 hours after shipment for tracking details to update in the carrier's system.

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**Delays and Exceptions**

We do our best to ship on time, but delays can occasionally occur due to high order volumes, carrier issues, or circumstances outside our control (such as weather events or holidays). If your order is significantly delayed, please reach out to us at [**Jaysdomains@jeanajones.store**](mailto:Jaysdomains@jeanajones.store) and we'll look into it right away.