Shipping policy

SHIPPING POLICY

Welcome to Jay's Store! We are dedicated to delivering your items to you as quickly and safely as possible.

1. Processing Times
All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. 

2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. 
* Standard Shipping (Domestic): 3–7 business days.
* International Shipping (including Japan): 7–21 business days depending on customs and location.

3. Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

4. Customs, Duties, and Taxes
Jay's Store is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

5. Damaged Items
If you receive your order damaged, please contact our support team immediately so we can file a claim and send you a replacement. Please save all packaging materials and damaged goods before filing a claim.