Returns & Refund Policy

At Jeana Jones Store, your satisfaction is important to us. We want you to shop with confidence, knowing that we’ll do our best to make things right if there’s a problem with your order.

Please read the information below to understand how returns and refunds are handled.

📦 Return Eligibility

Items may be eligible for return if they:

• Arrive damaged or defective
• Arrive significantly different from the product description
• Arrive in the wrong size or color due to an order fulfillment error
• Are eligible under the supplier’s return policy

To qualify for a return, items should generally be unused, in their original condition, and include all original packaging unless they arrived damaged.

⏰ Return Request Time

If you experience a problem with your order, please contact us as soon as possible after delivery.

We recommend submitting return requests within 30 days of receiving your order, unless a product page or supplier policy states otherwise.

💻 Digital Products

Due to the nature of digital products, downloads, digital guides, templates, and other electronic products are generally non-refundable once access has been provided, except where required by law or if there is a verified technical issue that prevents access.

If you experience a problem with a digital purchase, please contact us. We’ll gladly work with you to resolve the issue.

🎁 Print-on-Demand & Personalized Items

Custom or personalized products are generally non-returnable unless they arrive damaged, defective, or contain a production error.

💳 Refunds

Once your return has been reviewed and approved, refunds will be issued to your original payment method whenever possible.

Depending on your payment provider, it may take several business days for the refund to appear in your account.

🚚 Return Shipping

If a return is approved, return shipping instructions will be provided.

In some cases:

• We may provide a return shipping label.
• The customer may be responsible for return shipping costs.
• Certain suppliers may have different return procedures.

We’ll always explain the next steps before asking you to return an item.

📧 Need Assistance?

If you have any questions about your order, please contact us through our Contact Us page.

Please include:

• Your name
• Order number (if available)
• A brief description of the issue
• Photos of damaged or incorrect items, if applicable

This helps us resolve your request as quickly as possible.

💜 Our Promise

At Jeana Jones Store, we believe excellent customer service is built on honesty, fairness, and respect.

If something isn’t right, we’ll do our best to work with you toward a fair solution.

Thank you for shopping with us.

One Smart Step at a Time.